Dear Clients

During the recent industrial action at Valley Vets, we closed our branch surgeries to consolidate resources at Valley Veterinary Hospital so we could minimise disruption to services for our patients and clients.

Due to uncertainty over further industrial action, we have made the decision to keep our branches closed until the end of the year, but this will be reviewed at the end of October.

We hope this will help to maintain consistency in the service that we are able to provide, until such a time that we are more confident that we can remain open.

Valley Veterinary Hospital is situated on Gwaelod Y Garth Industrial Estate, CF15 9AA, and can be contacted on 02920 001454. During periods where there is no industrial action taking place, please note that we are able to see routine appointments for all of our sites, in addition to emergencies.

The British Veterinary Union in Unite has notified us of further industrial action from 8:00am on 13/09/2024 to 7:59am on 14/09/2024, and during this time we will only be able to provide an emergency service.

We kindly ask that all communications with our team members who are continuing to work throughout the industrial action remain respectful. Whilst we appreciate the impact this temporary emergency only service change may have, our team is working extremely hard to prioritise and accommodate your queries and appointments as best as they can. As a practice, we will not tolerate any abusive or aggressive behaviour towards our team.

We would like to thank our clients for their understanding at what has been a difficult time for our team members, and for the support shown to our receptionists, veterinary nurses and vets throughout the industrial action. We apologise for any disruption that may have been caused.